Refund policy
Return & Refund Policy – Lamaric
At Lamaric, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed.
- All original tags must remain attached.
- Products must be returned in their original packaging.
- Proof of purchase (order number or receipt) is required.
Items that do not meet these conditions may not be accepted.
2. How to Start a Return
To initiate a return, please contact our support team at support@lamaric.shop.
Once your request is approved, we will send you:
- Return instructions.
- A return shipping label (if applicable).
Please note: Returns sent without prior approval will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item.
- A defective product.
- The wrong item or size.
Please contact us within 48 hours of delivery at support@lamaric.shop with photos of the issue. We will review your case and provide a suitable solution as quickly as possible.
4. Exchanges
We offer exchanges only for:
- Damaged or defective items.
- Incorrect items received.
- Wrong size delivered.
Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.
5. No Restocking Fees
Lamaric does not charge any restocking fees.
You will not be charged an additional fee for returning an eligible item.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
- Refunds are issued to the original payment method.
- Processing time: 5–7 business days.
- Maximum refund time: up to 7 business days after approval.
Please note that your bank or payment provider may require additional time to post the refund to your account.
7. Discounts & Promotions
Refunds will not be issued for discounts or promo codes that were not applied at checkout.
Discounts must be applied at the time of purchase and cannot be added retroactively after the order has been placed.
Customer Support
For any inquiries or assistance:
Address: 1226 E 13th St, Brooklyn, NY 11230, United States
Phone: +1 226 254-5408
Email: support@lamaric.shop
Our team is available to provide support and help ensure a smooth and hassle-free shopping experience.